PBX SIP Trunking over the Internet

Modern business telephone systems have the capability of using telephone service over an internet connection, instead of traditional telephone service from a telephone company. This modern service is called SIP Trunking. For subscribers with a capable business phone system and a reliable internet connection, our reliable, high quality SIP trunking provides many features and benefits that other SIP trunking providers may not offer. Some of these advantages are:

• We operate our own network! We are not reselling another carrier
• We are a Florida company with our own nationwide voice network providing local, non-outsourced support
• We do not require a term contract; service is month-to-month
• CallerID name and number works properly on 99% of calls
• Our 911 emergency service works exactly like phone company 911
• Using our portal, you can set different locations for each phone number you have for emergency 911 calls so that responders reach the right location in an emergency
• We can re-route your phone calls elsewhere if your service is down
• Our SmartMail FAX product is included free with SIP trunking
• Our Basic Conferencing product is included free with SIP trunking
• Multiple PBX systems and SIP devices may share the same purchased trunks
• Live Call Detail Records are available in our Customer Portal
• Our exclusive CallerID Corrector service lets you fix the CallerID Name for any number that calls you with an incorrect name. Now you’ll know who’s calling the next time they call!
• Next-Generation 911 Emergency Services (NG-911) are included with our service at no extra cost. When properly configured, these features bring your service into compliance with recent legislation Kari’s Law and Ray Baum’s Act, even if your PBX is not compliant.
• While many telecom companies offer only the lowest level of quality, we offer four distinct level of quality for voice telecommunications services. This permits each subscriber to pick the best budget/quality balance for the needs at hand. The five levels of quality are:
  1. Voice over two redundant private transport circuits provides a diverse circuit path from one or more customer locations to our redundant primary and secondary Carrier Switching Centers. In this configuration, voice traffic never travels across the internet, and a failure of one of the circuits or at one of our Centers would not cause a service outage. During a failure, calls would automatically use the redundant path. This configuration meets privacy and security standards such as HIPAA and Payment Card Standards, and is not vulnerable to internet-based attacks such as DDoS. This configuration provides a Service Level Agreement and carrier-grade voice service is guaranteed.
  2. Voice over private transport circuit, with secure internet backup provides the same redundancy as level 1, except that the secondary service path uses the subscriber’s internet connection to reach our secondary Carrier Switching Center instead of a secondary private circuit. If the primary circuit or Center is down, calls will automatically route through the secondary as long as the subscriber’s internet connection is working. This configuration meets privacy and security standards such as HIPAA and Payment Card Standards, and is not vulnerable to internet-based attacks such as DDoS except in the unlikely event that the primary circuit is down. This configuration provides a Service Level Agreement and carrier-grade voice service is guaranteed.
  3. Voice over private transport circuit provides a reliable, non-internet connection to our Primary Carrier Switching Center but not to our secondary Center. In the event of an outage, inbound calls can still be forwarded to cellphones during the outage either manually or setup in advance to occur automatically. This configuration meets privacy and security standards such as HIPAA and Payment Card Standards, and is not vulnerable to internet-based attacks such as DDoS. This configuration provides a Service Level Agreement and carrier-grade voice service is guaranteed.
  4. Voice over encrypted internet connection uses the subscriber’s internet connection for voice service, which means that quality problems with the internet connection could cause quality issues with voice services. This configuration meets privacy and security standards such as HIPAA and Payment Card Standards, and is vulnerable to internet-based attacks such as DDoS which could impair internet and voice services. This configuration provides no Service Level Agreement and carrier-grade voice service is not guaranteed.
  5. Voice over Internet uses the subscriber’s internet connection for voice service, which means that quality problems with the internet connection could cause quality issues with voice services. This configuration does not meet privacy and security standards such as HIPAA and Payment Card Standards because it transmits telephone calls over the internet without encryption, where they may be intercepted by third parties. This service is also is vulnerable to internet-based attacks such as DDoS which could impair internet and voice services. This configuration provides no Service Level Agreement and carrier-grade voice service is not guaranteed.

SIP Trunking Failure Recovery Options

BASIC FAILURE RECOVERY

Our basic failure recovery service for SIP trunking is included at no extra charge with all commercial SIP trunks. This service will automatically forward calls to an outside number such as a cellphone if the SIP trunking service (or the customer’s telephone system or internet connection) is down. Once the problem is corrected, normal operation resumes automatically.

ENHANCED FAILURE RECOVERY

Our High Availability services may be added to SIP trunks for seamless service during an internet outage.